Vaishnaovi Tiwari

Architect of Growth, Advocate for Excellence.

A seamless journey of professional evolution, driven by curiosity and a commitment to impact.

The Foundation: Product Compliance Associate

My journey began at the core of Amazon's mission to be Earth's most customer-centric company. As a Product Compliance Associate, I immersed myself in the world of global regulations and safety standards. My focus was singular: protect customers by ensuring every product met rigorous compliance checks.

This role honed my analytical skills and taught me the importance of precision in a high-volume, high-stakes environment.

The Catalyst: Becoming an SME

Driven by curiosity, I consistently sought to understand not just the 'what', but the 'why' behind our processes. This dedication led me to become a Subject Matter Expert (SME), where I served as a go-to resource for complex cases and trained new hires, shaping the next wave of compliance specialists.

Earning 6 'Above and Beyond' awards was a testament to my commitment to ownership and collaboration beyond my core responsibilities.

The Impact: Team Lead

...enabled a... ...which drove a...
25
Specialists Led
15%
Cycle Time Reduction
9%
SLA Improvement
I led and coached a team of 25 specialists, overseeing daily operations and spearheading weekly performance reviews to ensure adherence to global compliance policies.
By initiating process improvement mechanisms and delivering targeted training, we successfully reduced the average investigation cycle time.
This increased efficiency directly resulted in a significant and consistent improvement in meeting and exceeding Service Level Agreements.

My Professional Journey

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July 2019
Project Engineer
Wipro
Resolved technical issues and managed infrastructure deployment for a multinational telecommunications client.
September 2020
Customer Service Associate
Edureka
Provided high-quality customer support, investigating and resolving user problems to ensure satisfaction.
December 2021
Learning Operations Executive
Unacademy
Managed live online classroom experiences and drove student engagement initiatives on the platform.
February 2022
Product Compliance Associate
Amazon
Began my journey at Amazon, ensuring product safety and regulatory compliance across global marketplaces.

My Skills Galaxy

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Leadership &
Collaboration
Process &
Analysis
Tools &
Platforms

My Approach to Process Improvement

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The Challenge Data Analysis RCA SOP Development Cross-FunctionalCollaboration Implementation& Training Measuring Impact

Live from the Kudos Channel

Get In Touch

I'm always looking for new challenges and opportunities to drive meaningful impact. If my experience resonates with you, I'd love to connect.

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